Return & Exchange Policy
Thank you for shopping with Kriyan Jewelry. We want you to be completely satisfied with your purchase. If you are not entirely happy with your jewelry, we’re here to help.
1. Return & Exchange Eligibility
Returns or exchanges are accepted within 15 days from the date of delivery.
The item must be unused, unaltered, and in the original condition with all tags, certificates, and original packaging intact.
Custom-made or personalized jewelry is non-returnable and non-exchangeable, unless there is a manufacturing defect.
2. Return Procedure
To initiate a return:
Contact our Customer Support team at [email/contact number] within 15 days of delivery.
Provide your order number, photo of the item, and reason for return/exchange.
Once approved, pack the item securely in the original packaging and send it back to us.
3. Exchange Conditions
Exchanges are allowed for items of equal or higher value.
If exchanging for a higher value item, the difference must be paid by the customer.
Exchanges are subject to availability.
4. Quality Check
All returned items will go through a quality inspection:
Items with signs of wear, damage, or tampering will not be accepted.
Engraved, resized, or customized items cannot be returned or exchanged.
5. Refund Process
Approved refunds will be processed within 7–10 business days after receiving the returned item.
Refunds will be issued to the original mode of payment.
Shipping charges (if any) are non-refundable.
6. Shipping Charges
Return shipping is the responsibility of the customer unless the return is due to a defect or error by Kriyan Jewelry.
For defective products, we may offer a prepaid return label.
7. Defective or Damaged Items
If your jewelry arrives damaged or defective:
Report it within 3 days of receipt with photos of the damage.
We will replace the item or provide a refund at no extra cost.
8. Contact Information
For any return or exchange queries, assistance, or support, please feel free to contact us:
📞 +91 97269-89896
📧 bpatel@kriyanjewellery.com
Our team at Kriyan Jewellery is always happy to assist you and ensure a smooth and satisfying experience.